Terms & Conditions
Every effort will be made to obtain the best possible colour reproduction on customer's work but because of nature of our printing processes, MRT Studio shall not be required to guarantee an exact match in colour or texture between the customer's photograph, original, transparency or digitally supplied image & the printed article. Note that there is a distinct difference in print quality between digital printing and litho printing. MRT Studio Ltd cannot guarantee a like for like print in the event that the customer purchases print from both these different printing methods. Reprints may also differ in colour & texture in litho & digital printing. All our products are subject to availability. In the event that MRT Studio are unable to supply the product, MRT Studio shall notify the customer as soon as possible & shall reimburse payment in full if required.
Design
Designs created by MRT Studio Ltd will be archived for 2 years. Any designs/artwork provided by the customer will be disposed of 7 days post collection or delivery. Note that any design created by MRT Studio Ltd will remain the property of MRT Studio Ltd. Any design/artwork transfer to another printer/designer will carry a surcharge in addition to the original design cost. MRT Studio cannot guarantee or take any responsibility for not meeting customer’s timings on design. Any photographic/stock image purchases will remain in MRT Studio Ltd’s archives & can be used in other future designs created by MRT Studio Ltd.
Artwork
Print ready files should be submitted for printing. MRT Studio recommend that designs is checked
against the following before the customer uploads or sends any file. These requirements will ensure
print quality is at its best. Any non print ready files may incur an additional charge.
• 5mm bleed
• Crop Marks
• Minimum 300dpi
• Fonts outlined
• File formats should be in PDF, Jpeg, Tiff or EPS
• Ideally text should be 5mm away from inside of the page if being printed digitally & 3mm away if being litho printed.
Customers Responsibility
MRT Studio is not responsibile for ensuring customers design & artwork is correct for printing. This responsibility is with the customer & the person paying for the services. The customer should check & recheck any text, numbers & layouts to ensure the artwork is ok before confirming to proceed to print. MRT Studio will not incur liability on errors that may appear on print as a result of the design being incorrect. The customer is liable to pay the full amount as quoted in these circumstances. It is the customer's responsibility to gain approval to reproduce pictures, artwork, photos and logo's. MRT Studio is not liable to any claim & any dispute between the customer & prosecutor as a result of this
Payment
Payments should be made in full at time of order. MRT Studio Ltd accept all major credit card payments & all payments are secure. Cash payments are accepted when ordering at the studio. Cheque payments are accepted by post. Please allow 4 to 5 days for cheques to clear before print production starts. Confirmation of payment will be made in the form of an invoice which will be emailed to the customer or as a receipt if payment is made in the studio. Any design or print produced by MRT Studio will remain our property until full payment for them is received.
Print Confirmation
Confirmation of the print order is subject to sight of artwork & full payment being recieved. This means MRT Studio will check the customers artwork to ensure the quote is in line with the print ready artwork. An email confirmation (status confirmed) will be emailed to confirm receipt of artwork & payment. This will be accompanied with an invoice. It is at this stage that MRT Studio Ltd have accepted the order & is ready to proceed to print.
Deliveries
MRT Studio will deliver to UK mainland addresses using Fedex & Business Post, next day delivery.
Goods despatched on Friday will be scheduled for delivery on Monday. Delivery can take place anytime
between 9am & 5.30pm Monday to Friday & will cost between £6 & £10 depending on the size of order & weight.
• Despatch will take place between 1pm & 3pm Monday to Friday. Any urgent orders received after this
time maybe despatched via Special Delivery with a surcharge.
• We will confirm a despatch date at the time of placing the order & full payment being received.
• The customer should be available on the day of delivery. On some occasions when no one is
available to accept the goods;
I. Delivery may be left with a neighbour – the delivering company will leave a note to confirm this.
II. Delivery may be taken back to the depot or local sorting office for the recipient to collect - the
delivering company will leave a note to confirm this.
III. Any re-delivery will be charged at the original delivery charge rate.
• MRT Studio will endeavor to meet deadlines however completion & delivery dates cannot be
guaranteed. Note that MRT Studio Ltd will not be liable or responsible for any delay in delivery caused
by events outside our reasonable control. It is recommended that the customer leaves plenty of time for
delivery to avoid disappointment. Events outside our control include; strikes, lock-outs or other
industrial action. Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether
declared or not) or threat or preparation for war. Fire, explosion, storm, flood, earthquake, subsidence,
epidemic or other natural disaster. Impossibility of the use of railways, shipping, aircraft, motor
transport or other means of public or private transport. Impossibility of the use of public or private
telecommunications networks. The acts, decrees, legislation, regulations or restrictions of any
government. In these events, the contract betweenen MRT Studio Ltd & the client/recipient of goods wil
be deemed suspended.
Estimates
Estimates are based on MRT Studios current costs of production and quotes are applicable for 30 days. MRT Studio reserve the right to change prices thereafter if production has not commenced. Charges will be applied with prior notification & agreement to work which is not supplied print ready.
VAT
Print & delivery is usually vatable. On most occasions flyers, leaflets, booklets & magazines are zero VAT rated. For further information, please visit www.hmrc.gov.uk
Privacy Policy
MRT Studio Ltd do not disclose buyers’ information to third parties other than when order details are processed as part of the order fulfillment. In this case, the third party will not disclose any of the details to any other third party.
Cancellation
The customer can cancel the order subject to the artwork not being processed to print production. Cancellation can also take place whilst in print production if being printed digitally. In this case, MRT Studio will refund the difference that has not been printed at MRT Studio’s discretion.
Returns Policy
Due to the nature of the printing business, MRT Studio are unable to offer returns & refunds of unwanted print. Please see below for damaged & faulty goods.
Faulty Print
For damaged or faulty print MRT Studio will offer a reprint or a full refund as long as notification has been made within 24 hours of receiving print by email. Damaged or faulty print notifications must be accompanied with photographic evidence & a sample in the post which must be received within 5 working days. Please note any refunds associated to damaged or faulty print will be made in the form of the original payment within 14 days of confirming the refund.